Triumph of the Heart

Crowdfunding Screening Retreat — FAQ

Crowdfunding Host FAQ

What does a Host do?

A Host is the primary planner and main point of contact for a Crowdfunding Screening Retreat.

Before launching a crowdfunding campaign, the Host must:

  • Secure and confirm a venue

  • Confirm the event date and time

To launch a campaign, the Host: 

  • Pays a $60 campaign launch fee

Once the campaign is launched, the Host:

  • Promotes the campaign and rallies support to reach the $500 minimum funding goal

  • Tracks campaign progress to ensure it is fully funded no later than 7 days before the event

  • Communicates with contributors and answers questions

  • Oversees the event on the day of the screening

Once the campaign reaches its goal, the screening retreat is confirmed and the Host receives the screening license and all necessary resources.

What is included in my purchase as a Host?

Your Host package includes:

  • A license to screen the film to a specific audience size on a specific date

  • A special screening link that includes the director’s testimony and exclusive elements designed for the guided retreat experience

  • A personalized crowdfunding webpage where contributors reserve seats and make payments

  • A Screening Resource Guide with step-by-step event guidance

  • A Retreat Leader Guide with a full retreat schedule and optional prayer experiences

  • A 14-Day Marian Consecration inspired by St. Maximilian Kolbe

  • A Media Toolkit with proven promotional materials (bulletin announcements, emails, posters, social media posts)

  • Six (6) complimentary tickets

  • One Triumph of the Heart T-shirt

Not included: venue costs, A/V equipment, internet service, or technical support. All additional expenses are the Host’s responsibility.

Do I need a license even if I don’t charge admission?

Yes. Any screening of a movie outside a private home requires a public performance (screening) license—even if admission is free.

Triumph of the Heart licenses are available only through our website.

For general copyright laws, see:
https://www.swank.com/public-libraries/copyright

Why can’t I use my personal streaming link or DVD?

Personal streaming links and DVDs are licensed for private, in-home viewing only.

Showing a film to a church, school, or community group requires a public screening license. Please support the artists and creators by obtaining the proper license and not pirating or improperly sharing the film.

For general copyright laws, see:
https://www.swank.com/public-libraries/copyright

What equipment do I need?

Hosts are responsible for providing:

  • A laptop computer

  • An HDMI cable

  • A projector or large screen

  • A reliable high-speed Wi-Fi or ethernet connection

  • On-site technical support during the event

The film cannot be downloaded or cast from a phone or tablet.
Triumph of the Heart does not provide technical support.

How long is the film and what is it rated?

Triumph of the Heart is just under 2 hours.

The film is currently Not Rated (NR) but would most likely be considered PG-13. It contains mature subject matter including torture, death, and temptation to suicide, set in a starvation bunker at Auschwitz. The film powerfully portrays St. Maximilian Kolbe and his companions living faith, hope, and love amid suffering.

Are subtitles available?

Yes. Subtitles are available in:

  • English

  • Spanish

  • French

  • Polish

We strongly recommend using subtitles, as some dialogue may be difficult to hear or understand.

Can I contact my contributors?

Yes. Hosts receive access to a Contributor Spreadsheet with full contributor information and ticket counts.

Hosts are expected to:

  • Communicate event details

  • Send reminders and updates

  • Coordinate check-in on the day of the event

Can I get a refund as a Host?

Host refunds are available within 30 days of purchase only if no one other than the Host has contributed to the campaign.

In an emergency where the Host cannot fulfill their role, we ask that the host:

  • Identify an alternate Host, and

  • Notify us through the Support Form

Please refer to the Terms & Conditions for full refund details.

When can I host my screening retreat?

Screening retreats may be scheduled any time through December 31, 2026, subject to venue availability and campaign deadlines.

What if I need to reschedule my event?

If you need to reschedule:

  1. Notify us as soon as possible

  2. Complete the Support Form

  3. Select “I need to reschedule my event.”

Our team will respond within 2 business days.

What if there’s an emergency on the day of the screening?

In the event of extreme weather, a natural disaster, or another emergency:

We will follow up within 2 business days to discuss next steps.

Where are the tickets?

Your confirmation email serves as your ticket. 

  • Confirmation emails list the number of seats reserved

  • Tickets are confirmed once the campaign is fully funded

  • Hosts use the Contributor Spreadsheet for check-in on the day of the event

What happens if my campaign doesn’t reach its goal?

If the campaign does not reach the $500 minimum by the deadline:

  • The campaign is canceled

  • Hosts and contributors may choose to Give Forward and stream the film or request a refund

Give Forward contributors receive a link to stream the film for personal, in-home viewing.



Crowdfunding Contributor FAQ

Where are my tickets?

The confirmation email serves as your ticket. 

The confirmation email shows how many seats you reserved. Once the campaign reaches its funding goal, you’ll receive an email confirming that tickets are activated.

The Host will send check-in instructions before the event.

What happens if a campaign doesn’t reach its goal?

If the campaign is not successful, you may:

  • Give Forward your contribution and receive a personal, in-home streaming link, or

  • Request a refund

I want a ticket, but the screening is sold out. What can I do?

If a screening is sold out:

  • Consider hosting your own screening retreat

  • Search for nearby screenings with available seats

How do I reserve tickets?

  1. Visit

  2. Search by address or ZIP code

  3. Select a screening retreat

  4. Click “Reserve your ticket”

  5. Choose your ticket quantity

  6. Enter your details and payment

  7. Click “Complete Reservation”

Tickets are confirmed only after the $500 funding goal is met.

What if I want a refund?

Please review our full refund policy here:
https://www.triumphoftheheart.com/crowdfunding-terms-conditions

Once confirmed:

  • Tickets are transferable but non-refundable

  • Refunds are not issued for no-shows, scheduling conflicts, or force majeure events

What if I can’t attend?

You may give or sell your ticket to someone else. Simply forward them your confirmation email as proof.

How long is the film and what is it rated?

The film is just under 2 hours and contains mature subject matter. While not rated, it would most likely be considered PG-13.

Where can I read the Terms & Conditions?

https://www.triumphoftheheart.com/crowdfunding-terms-conditions

How can I support Triumph of the Heart?

You can donate at:
https://www.triumphoftheheart.com/donate

You can also help by spreading the word and tagging us on social media: @triumphoftheheart